The Weir River Water System would like to apologize to all residents that received an estimated reading notice this week. A VEOLIA system issue caused approximately 2000 letters to be sent inadvertently to our customers regarding estimated readings and requesting a meter inspection.
We have made process changes that these letters will not be sent out automatically in the future and will send them in the mail and/or an email after a thorough review.
Customers on this list will also be sent an updated bill with actual usage and charges or credits. We are aware that some residents have already paid their bills. Once you receive your new bill and if you have any questions, please contact customer service at that time.
Once again we apologize for any inconvenience this may have caused.