FAQs

Can I change a scheduled payment?: Yes, as long as it is changed before the date it was scheduled to be paid.

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Online Bill Pay - Payment

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1. What forms of payment can I use?: You can pay by Visa, MasterCard, or Discover credit card, or Visa debit card, or you may issue an electronic check from your bank account (checking or savings).

2. Can I still send in a paper check?: Yes, your bill can be paid in several ways. Please see the Bill Payment Methods page for more information. Bill Payment Methods Page

3. What is a service or convenience fee?: A nonrefundable fee added to an invoice to cover various administrative costs of the service provider associated with billing and accepting payment.

4. If I don't have email, can I still process an electronic payment?: Yes, you have several options. You can access the payment portal from any Internet-connected computer, or you can call your the Treasurer/Collectors office at 781-741-1408 to make a payment over the phone. Online Payment Portal

5. Which bills can I pay online?: You can pay real estate and personal property tax. Motor Vehicle, Boat Excise and Sewer bills will become available as bills are issued.

6. What are the costs for paying online?

There are no signup costs or subscription fees. The non refundable convenience fee when using an ACH transfer (electronic check) from your checking or savings account is $0.40 per transaction.

The non refundable convenience fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing.

There are fees imposed by Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

7. May I pay my tax bill by credit card at the Treasurer's Office?: No, we are only permitted to accept credit card payments online via Invoice Cloud.

8. How should I enter my credit card information?: The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

9. How will know that my payment has been accepted?: After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message.

10. Can I use more than one payment method per transaction?: Yes, if your town accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

11. When paying by ACH transfer (electronic check), how does my payment appear on my bank statement?: There will be 2 entries on your bank statement; 1 for the bill amount, and 1 for the convenience fee.

12. How long does it take for a credit card transaction to process if I pay online?: Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

13. How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?: Electronic funds transfers transactions typically take 48 to 72 hours to settle.

14. Do I need to notify my bank or change bank accounts?: No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments.

15. What information do I need to make a payment?: The only information you need to have available to complete a payment transaction is your bill account number, email address, password and your bank account or credit card information.

16. When can I pay?: You can make payment or review your account 24 hours a day, 7 days a week.

17. Can I use a credit card to pay my bill(s)?: Yes, you can. There is a convenience fee when using credit cards which varies based upon the type of card, type of bill and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

18. Can I use a debit card to pay my bill(s)?: Yes, though your debit card will be processed like a credit card and you will not be asked to enter a PIN. The convenience fee is the same as credit cards, except if using a Visa debit card for tax payments, and varies based upon the type of card, type of bill and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

19. Can I tell if my payment has been posted?: Yes, simply login to your account and select "View paid or closed invoices."

20. Will I have online access to my account?: Yes, you will have 24/7 access to your account for invoice review and payment, payment history and resident service requests.

21. How long will my payment history be maintained?: Payment history is maintained for 18 months.

22. Will I be able to print a copy of my bill?: Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

23. How do I change my account information?: Simply log into your account and change any of your personal information. Log Into Your Account

24. What is Auto-Pay?: If you elect to opt into Auto-Pay, it means that your bills will be paid automatically on their due date or date you choose using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

25. Can I cancel Auto-Pay?: Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay. Log Into Your Account