Weir River Water System

Contact and Communications

For all customer service inquiries contact WRWS/Suez toll-free, 24 hours per day at 877-253-6665. Customers can use this number to:

Water Service / Billing Ownership Change
Make a bill payment
Check Account Balance and last payment received
Schedule an appointment
Request a copy of a bill
Register for Direct Debit
Leave a Meter Reading
Report any issues or emergencies

Mail Payments with stub to:

Weir River Water System
PO Box 876
Reading MA 01867-0407

In Person Customer Service Center:

185 Lincoln St, Unit 200B, Hingham MA 02043
Phone: 877-253-6665
www.mysuezwater.com - On Line Account Access/Register

For the following inquiries, please contact Russell Tierney, Managing Director / Superintendent
781-804-2304, Email

New Water Service Applications / Construction
Water Main Extensions
Capital Improvement Projects

For inquiries relating to the following issues, please contact the WRWS Citizens Advisory Board at CAB@weirriverwater.com:

Water rates
Water rule and regulations
General feedback and about the ratepayer experience

Updated Transition Details

Effective April 1, 2021, your customer support and billing services will transfer from Aquarion to SUEZ. Your water service will not be interrupted by this change. We have summarized for you below important information about this transition:

New Account Number	As part of the change to the SUEZ customer support and billing system, you will be issued a new account number which can be found on the first bill you receive after April 1. You will have to update this account number with your bank if you pay through home banking or direct debit.
Payment Options	Payment options will remain the same but will need to be re-established with your bank to reflect the updated account number. Payment options include: Pay by check or electronic payment Direct Debit through your bank In person at the new local office Credit Card, ACH or ATM (via the ICI Network)
Customer Service Center	Customers will be able to visit the storefront location for their customer service needs at 185 Lincoln Street, Unit 200B, Hingham, MA 02043. Here customers will be able to make appointments, pay bills, and make any requests pertaining to their service. The office is open between the hours of: Monday, Wednesday, Thursday and Friday 8:00 am-4:30 pm Tuesday 8:00 am-7:00 pm Saturday/Sunday Closed
Register with mysuezwater.com	Enroll in electronic billing and set up automatic payments via mysuezwater.com. With mysuezwater.com, you can save a payment method, manage your account and view your billing and payment activities. You can also update your contact information and register to receive alerts.
Customer Service Number	For all customer service inquiries customers should contact the toll-free, 24 hour, self-service number of 877-253-6665. Customers can use this number to: Make a bill payment Check Account Balance and last payment received Schedule an appointment Request a copy of a bill Register for Direct Debit Leave a Meter Reading Report any issues or emergencies